Casual Toys Returns Policy

Return Policy

Products found to be faulty within 30 days are eligible for a return or refund from Casual Toys.  If a hardware defect arises and a valid claim is sent to Casual Toys within this period, Casual Toys will, at its discretion, either (1) replace the defective product at no charge, 3) refund the defective product.  Casual Toys reserves the right to inspect any product returned for operability, function, or physical damage.  Please allow 14 business days for inspection prior to any refunds.

This policy does not cover: damage caused by misuse or use other than as intended and described in the product instruction manual; finish or cosmetic surface damage; normal wear and tear, subject to Casual Toys' discretion; tampering; service performed by unauthorized service agencies; or loss or damage to batteries or removable parts. For hygienic reasons we are unfortunately unable to offer refunds, exchanges or returns for any of our products that are not defective.